Last updated: September 24, 2026
These Terms & Conditions (“Terms”) govern the use and purchase of services provided by REKUVE (“REKUVE”, “we”, “us”, or “our”).
Legal business name: [LEGAL BUSINESS NAME]
Email: hello@rekuve.com
Website: https://rekuve.com
By purchasing or using our services, you agree to these Terms.
REKUVE provides B2B missed-call revenue recovery services designed to help businesses recover potential customers from missed telephone calls.
Depending on the service purchased, the Service may include:
Missed-call detection and follow-up
Automated SMS communications
AI-assisted conversations
Lead qualification
Appointment booking assistance
Human handoff
CRM and workflow automation
Tracking and reporting
The exact functionality available to a Customer may depend on the Customer’s phone system, CRM, booking system, third-party software, and the specific service package purchased.
REKUVE may offer an initial 30-day missed-call recovery pilot.
Unless otherwise agreed in writing, the initial Pilot is priced at $497 USD.
The Pilot is a paid service and is not a free trial.
The Pilot includes the setup and delivery of the agreed Service and may include configuration of workflows, messaging, AI functionality, and related systems.
The Customer is responsible for providing accurate business information, required access, and other materials reasonably necessary to configure and operate the Service.
Unless otherwise agreed, the subscription may continue after the initial Pilot period according to the applicable billing terms.
Where the Service is provided on a recurring basis, subscription fees are billed in advance according to the applicable pricing and billing schedule.
The Customer authorizes REKUVE and its payment provider to charge the applicable payment method for recurring subscription fees and other agreed charges.
Prices are stated in USD unless otherwise specified.
Any applicable taxes, fees, or legally required charges may be added to the applicable price.
If payment is unsuccessful or overdue, REKUVE may suspend or restrict access to the Service until payment is received.
The Customer may cancel a recurring subscription at any time unless a separate written agreement states otherwise.
Cancellation stops future recurring charges but does not normally result in a refund for amounts already paid for the current billing period.
The initial $497 Pilot payment is generally non-refundable once the Pilot has begun, except where a refund is required by applicable law or a separate written guarantee applies.
Any specific refund or cancellation terms agreed in writing for a particular offer will take precedence over these general terms to the extent of any conflict.
The Customer is responsible for:
Providing accurate and up-to-date information about its business, services, pricing, operating hours, booking process, and other information required to configure the Service
Providing the necessary access and permissions to systems used by the Service
Ensuring that its use of the Service complies with applicable laws and regulations
Ensuring that it has the necessary rights, permissions, and legal basis to contact its customers and prospects
Reviewing and supervising automated communications where appropriate
Maintaining the security of its accounts, credentials, and connected systems
The Customer remains responsible for its business operations, customers, patients, appointments, services, pricing, and legal compliance.
The Service may process telephone calls, telephone numbers, call-related information, and SMS communications in order to provide missed-call recovery and related services.
The Customer is responsible for ensuring that its use of telephone calls, SMS messages, automated communications, and related personal data complies with applicable laws, regulations, consent requirements, and telecommunications rules.
The Customer must not use the Service to send unlawful, deceptive, abusive, fraudulent, or unauthorized communications.
REKUVE may suspend or restrict messaging functionality if it reasonably believes the Service is being used unlawfully or in violation of these Terms.
The Service may use artificial intelligence to communicate with prospects, answer questions, qualify leads, provide information, and assist with appointment booking.
AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate.
The Customer acknowledges that AI-generated communications should not be treated as infallible and that appropriate human oversight may be required.
REKUVE does not provide medical, legal, financial, or other professional advice through its AI systems.
The Customer remains responsible for supervising the use of AI-generated communications in connection with its business.
Where included in the Service, REKUVE may assist with appointment scheduling and booking.
Appointment booking depends on the Customer’s calendar, booking system, availability, configuration, and other third-party systems.
REKUVE does not guarantee that a booked appointment will occur, that a prospect will attend an appointment, or that an appointment will result in a consultation, treatment, purchase, or revenue.
The Customer remains responsible for its calendar, availability, services, pricing, appointment policies, and customer relationships.
The Service is designed to help businesses recover potential opportunities from missed calls.
REKUVE does not guarantee any specific number of:
Recovered calls
Leads
Conversations
Booked appointments
Attended appointments
Customers
Sales
Revenue
Return on investment
Results may depend on factors outside REKUVE’s control, including call volume, number of missed calls, caller intent, customer demand, booking availability, pricing, sales performance, market conditions, and the Customer’s own operations and follow-up.
REKUVE does not provide medical advice, diagnosis, treatment recommendations, or emergency assistance.
Where the Customer operates a medical, aesthetic, healthcare, or other regulated business, the Customer is solely responsible for ensuring that its use of the Service complies with applicable laws, regulations, professional standards, advertising requirements, privacy requirements, and internal policies.
The Customer must not configure the Service to provide professional advice that REKUVE is not qualified or authorized to provide.
The Service may rely on third-party platforms and service providers, including CRM systems, telecommunications providers, SMS providers, payment processors, cloud infrastructure, AI services, booking systems, analytics providers, and other software.
REKUVE does not control third-party services and cannot guarantee their availability, performance, accuracy, security, or continued operation.
Changes, outages, restrictions, pricing changes, or interruptions affecting third-party services may affect the Service.
Personal data may be processed in connection with the Service.
Where REKUVE processes personal data on behalf of a Customer, the Customer will generally act as the data controller and REKUVE will generally act as a data processor.
Additional data processing terms or a Data Processing Agreement (DPA) may apply where required.
The Customer remains responsible for ensuring that it has an appropriate legal basis and any required permissions for personal data processed through the Service.
Further information about how REKUVE handles personal data is available in our Privacy Policy.
REKUVE and its licensors retain all rights, title, and interest in the Service, software, systems, workflows, templates, processes, documentation, branding, and other materials provided by REKUVE, except for Customer-owned materials.
The Customer receives a limited, non-exclusive, non-transferable right to use the Service during the applicable subscription period for its internal business purposes.
The Customer may not copy, resell, reverse engineer, reproduce, modify, or distribute REKUVE’s proprietary systems or materials except where expressly permitted by law or agreed in writing.
Each party agrees to keep confidential information received from the other party confidential and to use it only for purposes related to the business relationship.
Confidential information does not include information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.
15. Service Availability
REKUVE will use reasonable efforts to provide and maintain the Service.
However, uninterrupted availability is not guaranteed.
The Service may be temporarily unavailable due to maintenance, technical problems, third-party outages, telecommunications issues, security incidents, or other circumstances outside REKUVE’s reasonable control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, REKUVE will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from or relating to the Service.
To the maximum extent permitted by applicable law, REKUVE’s total aggregate liability relating to the Service will not exceed the amount of fees paid by the Customer to REKUVE during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
17. Indemnification
To the maximum extent permitted by applicable law, the Customer agrees to indemnify and hold REKUVE harmless from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:
The Customer’s unlawful or unauthorized use of the Service
The Customer’s violation of these Terms
The Customer’s violation of applicable laws or regulations
The Customer’s content, communications, products, services, or business operations
The Customer’s failure to obtain required permissions, consents, or legal bases
This section applies to the extent permitted by applicable law.
18. Suspension and Termination
REKUVE may suspend or terminate access to the Service if the Customer:
Fails to pay applicable fees
Materially violates these Terms
Uses the Service unlawfully or abusively
Creates a security or legal risk
Uses the Service in a manner that could harm REKUVE, its providers, or other users
The Customer may terminate a recurring subscription in accordance with the applicable cancellation terms.
Upon termination, access to the Service may cease and certain data may be deleted or retained according to applicable contractual, legal, and data-processing requirements.
19. Changes to These Terms
REKUVE may update these Terms from time to time to reflect changes to the Service, business practices, or applicable legal requirements.
When material changes are made, REKUVE may update the ‘Last updated’ date and publish the revised Terms on this page.
Continued use of the Service after updated Terms become effective may constitute acceptance of the revised Terms where permitted by applicable law.
20. Governing Law
These Terms are governed by the laws of Cyprus, except to the extent that mandatory applicable law requires otherwise.
Any dispute arising from or relating to these Terms will be subject to the jurisdiction of the competent courts of Cyprus, except where mandatory applicable law provides otherwise.
21. Contact
If you have questions about these Terms & Conditions, please contact:
REKUVE
Email: hello@rekuve.com
Website: https://rekuve.com